Refund and Cancellation Policy

1. Nature of Our Service Fees

Service fees paid to DummyZone cover the technical generation of proposed flight itineraries, flight schedule verification, supplier transmission, and reservation hold administration. Because suppliers incur administrative costs immediately upon reserving flight inventory, our refund policy reflects these operational realities.

2. Service Fulfillment Guarantee

If DummyZone is unable to fulfill your requested flight itinerary or temporary hold due to airline inventory constraints, technical supplier downtime, or route unavailability, you will be notified immediately. You will be offered the choice of an alternate flight route or an immediate 100% full refund with zero cancellation fees.

3. Voluntary Customer Cancellations

If you change your plans and wish to cancel your booking request:

• Before Processing: If you submit a cancellation request through your customer dashboard before our operations desk or automated supplier adapter begins booking fulfillment, you are entitled to a full refund or full store credit.
• After Document Delivery: Once your official PDF itinerary has been generated or supplier booking reference assigned, the service is considered fully rendered and fees are non-refundable.

4. Consular & Visa Outcomes

As disclosed across our platform, consular officers and immigration departments retain complete and sole discretion regarding visa issuance. A consular decision to deny or delay a visa does not constitute a failure of DummyZone's itinerary service. Consequently, visa outcomes do not entitle the customer to a post-fulfillment refund.

5. Date Changes and Modifications

If your visa appointment or travel schedule changes, our 7-Day and 14-Day packages include one free date modification prior to initial document issuance. Additional date adjustments can be requested through customer support at minimal administrative cost.

6. Refund Processing Times

Approved refunds are initiated within 24 to 48 business hours. Depending on your financial institution or mobile wallet provider:

• Google Pay (Credit & Debit Cards): Typically credited back to the original card linked to your Google Account within 3 to 7 banking business days.

7. How to Submit a Refund Request

To request a cancellation or refund:

1. Log in to your Customer Dashboard.
2. Locate the booking and click “Request Cancellation / Refund”.
3. Alternatively, email support@dummyzone.com citing your booking reference (DZ-BK-XXXXXX) and reason for cancellation.